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FAQ

  • 📝 Can I update or cancel my order?
    💬 You can update or cancel your order before it ships. Contact us right away.
  • 📦 What should I do if I entered the wrong shipping address?
    💬 Let us know immediately. If the order hasn’t shipped, we can fix it. If it has, we’ll work to help.
  • 📧 How do I contact customer support?
    💬 Email info@toneroriginals.com or use the Contact form on our site. We typically reply within 24 business hours.
  • 🧾 How do I know if your toner works with my printer?
    💬 Each product page includes compatible printer models. Email info@toneroriginals.com if you're unsure.
  • 📘 Are installation instructions included?
    💬 Most cartridges install like OEM ones. If needed, we can send digital instructions or guide you directly.
  • 🔄 Do I need to reset my printer after installing your toner?
    💬 Usually no reset is required. If your printer shows a low toner message, contact us for help.
  • ♻️ Do you accept empty cartridges for recycling?
    💬 Yes. We offer a Recycling Return Program. Contact us for instructions on how to send back your empties.
  • 🌍 Are your products eco-friendly?
    💬 Yes. Our remanufactured cartridges reduce waste by being cleaned, refilled, and tested for reuse.
  • ❓ What types of toner cartridges do you sell?
    💬 We offer high-quality remanufactured and compatible toner cartridges that deliver the same performance as OEM cartridges at a lower cost.
  • ❓ Do your cartridges work just like OEM cartridges?
    💬 Yes. Our cartridges meet or exceed OEM standards and are designed for easy installation with consistent, reliable results.
  • 📍 Where do you ship?
    💬 We currently ship anywhere in the United States. For international requests, contact us at info@toneroriginals.com.
  • 📍 How long does shipping take?
    💬 Orders are processed in 1–2 business days. Shipping usually takes 3–7 business days depending on your location.
  • 📍 Do you offer express or expedited shipping?
    💬 At this time, we only offer standard shipping. We’re working to add faster options soon.
  • 📍 How can I track my order?
    💬 A tracking number is emailed once your order ships. For updates, email us at info@toneroriginals.com
  • 📦 What is your return policy?
    💬 We accept returns on unopened, unused items within 30 days. If your cartridge is defective, we’ll troubleshoot or send a replacement.
  • 🛠️ What happens if I receive a defective cartridge?
    💬 Contact us with your order number and the issue. We’ll guide you through troubleshooting or issue a replacement.
  • 💳 Do you offer refunds?
    💬 Yes, if your return qualifies, we can issue a refund after the item is returned.
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