Store Policy
✉️ Customer Care
At Toner Original S, we’re committed to providing you with reliable, friendly, and timely support every step of the way. Whether you're ordering toner for a home printer or a full office setup, we’re here to make sure your experience is smooth and stress-free.
Have questions about an order, product compatibility, or shipping? Reach out to us anytime during our business hours — Monday to Friday, 8:00 AM to 5:00 PM (PST). You can contact us at info@toneroriginals.com, and we typically respond within 24 hours on business days.
We believe in building long-term trust with every customer, and we back our products with a quality guarantee. Our remanufactured toner cartridges are tested to meet high performance standards — and if you ever experience issues, we're here to troubleshoot or assist with returns and replacements.
Your satisfaction is our top priority. Thank you for choosing Toner Original S!
🔒 Privacy & Safety
At Toner Original S, your privacy and personal information are very important to us. We are committed to protecting your data and ensuring a secure shopping experience.
When you place an order, your payment is securely processed through trusted third-party services such as Wix Payments or other verified banking platforms. We do not store your full payment details — only the necessary information to process your order and contact you if needed.
We collect basic information like your name, email, shipping address, and order details solely to fulfill your purchase, provide customer support, and improve your experience. Your information is never shared or sold to third parties.
You may receive order confirmations or follow-up messages from us, but we’ll never spam you or contact you unnecessarily. If you have any questions or need to update your information, please contact us at info@toneroriginals.com.
We value your trust and are dedicated to keeping your information safe every step of the way.
🚚 Shipping & Delivery
We strive to process all orders within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day.
Once your order ships, you will receive a confirmation email with tracking information. Shipping times may vary depending on your location and chosen delivery method, but we do our best to ensure timely delivery every time.
If you have questions about shipping times or delivery options, feel free to contact us at info@toneroriginals.com.
💬 Troubleshooting & Support
If you experience any issues with your toner cartridge, such as print quality problems or installation errors, don’t worry — we’re here to help. Most issues can be resolved quickly with a few simple steps.
You can reach out to us at info@toneroriginals.com with your order number and a description of the problem. We'll guide you through troubleshooting or assist with a replacement if needed.
♻️ Eco-Friendly Practices
At Toner Original S, sustainability matters. All of our cartridges are remanufactured using high-quality OEM cores, reducing landfill waste and helping the environment. By choosing remanufactured toner, you’re making a positive impact on both your wallet and the planet.
We also encourage customers to return their empty cartridges. When you return your used toner cartridges in bulk, we offer prepaid return labels and credit on your next order. Please reach out to us to request a label or include the request in your next order.
📥 Returns & Warranty Policy
We offer a 30-day guarantee on all of our remanufactured toner cartridges. If a product is defective or not performing to expectations, and it has been installed and used correctly, we’ll gladly provide a replacement or refund.
Please note that we do not cover issues caused by improper handling, including use with pages that contain staples or excessive leftover toner from old cartridges still inside the printer.
♻️ Recycling Return Program
Send us your used toner cartridges and get rewarded. We accept returns of empty cartridges purchased from us and offer store credit between $1–$2 per unit depending on the quality, quantity, and type.
To participate, include a return request with your next order or contact us directly. Prepaid return labels are available for bulk returns only.
🚚 Shipping Rates & Delivery Estimates
Shipping rates are calculated at checkout based on your location and selected shipping method. Estimated delivery times range from 3–7 business days depending on your location.
We offer free standard shipping on qualifying orders over a specified amount. Check your cart during checkout to see if you qualify.
⛔️ Cancellations or Order Changes
To cancel or change an order, please contact us immediately after purchase. Once an order has been processed or shipped, we may not be able to make changes or cancellations.
We understand mistakes happen and will do our best to accommodate any requests before fulfillment is complete.
💳 Payment Methods
We offer secure and convenient payment options to make your checkout experience simple and reliable:
Credit / Debit Cards – All major cards accepted PayPal – Safe and fast online payment Offline Payments – For approved wholesale or business customers (contact us for details)
If you have any questions about payment, feel free to reach out to us at info@toneroriginals.com.
🛎️ Wholesale Inquiries
Interested in offering high-quality remanufactured toner cartridges to your customers? Toner Original S is proud to partner with retailers, repair shops, office supply stores, and resellers who value reliability, performance, and affordability.
We offer competitive wholesale pricing, bulk order options, and consistent product quality for HP and Lexmark-compatible toner cartridges. If you're looking to stock products that provide real value to your customers and reduce printing costs, we'd love to hear from you.
To inquire about wholesale opportunities, pricing tiers, or custom orders, please contact us at info@toneroriginals.com. Be sure to include your business name, location, and the type of cartridges you're interested in. A member of our team will get back to you within 1–2 business days.
Let’s grow together — one print at a time.
🛠️ Cartridge Handling Tips
To get the best results from your toner cartridge and avoid issues during printing, please follow these simple guidelines:
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Do not shake the cartridge excessively before or after use — this can cause toner to leak or settle unevenly.
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Avoid touching the drum or chip area on the cartridge, as oils from your fingers can interfere with print quality.
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Keep cartridges in their packaging until ready for use, and store them in a cool, dry place.
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Don’t insert paper with staples, tape, or excess toner dust in the printer — these can damage both the machine and the cartridge.
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When removing an empty cartridge, pull it out gently and avoid tilting or flipping it.
Treating your cartridge with care helps maintain your printer’s performance and ensures each print is crisp, clean, and reliable. Need help installing? Reach out to us at info@toneroriginals.com — we’re happy to assist!